Refund policy

At Jespar Home, your satisfaction matters to us. If you're not completely happy with your home decor purchase, this policy explains how returns, refunds, and exchanges work.

1. Return Eligibility

We want you to love your purchase. If you change your mind, you may return eligible items within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Unused and in original, resalable condition
  • Free from scratches, chips, cracks, or other signs of use
  • In original packaging, including any protective inserts, foam, or wrapping used to prevent damage during transit
  • Accompanied by proof of purchase (order number or receipt)

Items that do not meet these conditions may not be eligible for a refund.

2. Damaged, Defective, or Incorrect Items

We're sorry if something arrives damaged, defective, or incorrect. Please contact us within 7 days of delivery so we can make it right.

To help us resolve the issue quickly, we may ask you to provide:

  • Clear photos of the damaged or defective item
  • Photos of the original packaging and shipping label
  • A brief description of the issue

Once verified, we will offer a replacement, exchange, or full refund, including any original shipping costs, at no additional charge to you.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Email our support team at support@jesparhome.shop with your order number and reason for return.
  2. Our team will review your request and confirm eligibility within 1–2 business days.
  3. If approved, you will receive return instructions and, if applicable, a return shipping label.
  4. Pack the item securely in its original packaging and ship it back using the provided instructions.

Returns sent without prior authorization from our support team may not be accepted.

4. Refund Process

  • Once your returned item is received, our team will inspect it within 2–3 business days.
  • If approved, your refund will be issued to your original payment method.
  • Refunds are processed within 5–7 business days after approval. Please note that it may take additional time for your bank or credit card provider to reflect the refund on your statement.
  • You will receive an email notification once your refund has been issued.

Refunds do not include original shipping charges, except in cases of damaged, defective, or incorrect items (see Section 2).

5. Return Shipping

In most cases, customers may be responsible for return shipping costs unless the item is defective or incorrect. If the issue is due to our error, we will cover return shipping or offer a replacement.

  • Change-of-mind returns: Return shipping costs are the responsibility of the customer.
  • Damaged, defective, or incorrect items: Jespar Home will cover return shipping and provide a prepaid return shipping label at no cost to the customer.
  • Prepaid labels are only valid for the specific item and issue reported and must be used within 14 days of issuance.

No Restocking Fees

We do not charge any restocking fees. If your return meets our policy conditions, you won't incur any additional charges.

6. Exchanges

We currently offer exchanges for:

  • Items received damaged, defective, or incorrect (exchanged for the same item at no cost)
  • Size, color, or style variations of the same product, subject to availability

To request an exchange, please contact support@jesparhome.shop with your order number and the item you'd like to exchange it for. If the desired item is unavailable, we will offer a refund instead.

7. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at support@jesparhome.shop

  • Orders can be cancelled or changed only before they enter processing or shipping.
  • Once an order has been processed or shipped, it can no longer be cancelled, and you will need to follow the standard return process outlined above.

8. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged, unless received damaged, defective, or incorrect:

  • Personalized or custom-made items
  • Clearance or final sale items
  • Gift cards
  • Items marked as "non-returnable" on the product page
  • Items returned without original packaging or proof of purchase

9. Contact Information

If you have any questions about returns, refunds, or exchanges, our support team is here to help:

Email: support@jesparhome.shop
Phone: +1 (408) 290-9080
Address:   20 Haypress Rd Suite 313, Cranbury, NJ 08512, USA

We aim to respond to all inquiries within 1–2 business days.