Frequently Asked Questions

Have a question about shopping with Jespar Home? Below are answers to the questions we hear most often. If you don't find what you're looking for, contact our support team at support@jesparhome.shop

General Questions

What does Jespar Home sell? Jespar Home offers curated home decor, including artistic lamps, decorative vases, and atmosphere/decor pieces such as ornaments and desktop fountains. Our collections are designed for everyday spaces like living rooms, bedrooms, and offices.

Where can I find detailed product information? Each product page includes photos, a description, price, and available options (such as color, where applicable). Product-specific details like materials and dimensions are listed directly on the individual product page.

How can I contact the store? You can reach our customer support team by email at support@jesparhome.shop or by phone at +1 (551) 284-6799. We aim to respond to all inquiries within 1–2 business days.

Is Jespar Home a legitimate business? Yes. Jespar Home is an online home decor retailer operating in the United States. Our business address, contact details, and store policies (Shipping, Returns, Payment, Privacy, and Terms of Service) are published on our website for full transparency.

Products

How accurate are your product photos and descriptions? We aim for our product photos and descriptions to accurately represent the items we sell. Please note that actual colors may appear slightly different due to your screen settings, and natural variation can occur in handcrafted decor pieces.

How do I check if a product is in stock? Product availability is shown on each product page. If a color or size option is unavailable, it will be marked as "sold out" on that page. If an item you want is out of stock, you can check back later or contact us for restock updates.

Do you restock sold-out items? Restocking varies by product and is not guaranteed. We recommend checking the product page periodically or contacting our support team for the latest availability information.

What should I do if I have a question about a specific product? If a product page doesn't answer your question, contact our support team at support@jesparhome.shop with the product name or link, and we'll be happy to help.

Orders

How do I place an order? Add the item(s) you'd like to purchase to your cart, then proceed to checkout. Enter your shipping and payment information, review your order, and submit your payment to complete your purchase. You'll receive an order confirmation email once your payment is processed.

Can I modify or cancel my order after placing it? You may request a change or cancellation only if your order has not yet entered processing or shipping. Contact us as soon as possible at support@jesparhome.shop. Once an order has been processed or shipped, it can no longer be modified or cancelled, and our standard return process would apply instead.

How can I check my order status? You can check your order status using the Track Order page on our website once your order has shipped, or by referring to the tracking link in your shipping confirmation email.

What happens after I place an order? You'll receive an order confirmation email right after checkout, followed by a separate shipping confirmation email (with tracking information) once your order has been dispatched from our warehouse.

Shipping & Delivery

Where do you ship? We currently ship to addresses within the United States only. We do not offer international shipping at this time.

How long does order processing take? Orders are processed within 1–2 business days after payment confirmation. Orders placed before 3:00 PM EST on a business day begin processing that same day; orders placed after that time, or on a weekend/holiday, begin processing the next business day.

How long does shipping take? Once processed and dispatched, shipping typically takes 5–8 business days to arrive. In total, most orders arrive within about 6–10 business days from the date the order was placed. These are estimates only; actual delivery times can vary depending on your location and factors outside our control.

Are there any shipping charges? No. We offer free shipping on all orders shipped within the United States, with no minimum purchase required.

How can I track my order? Once your order ships, you'll receive a shipping confirmation email with a tracking number and tracking link. Please allow 24–48 hours after receiving this email for tracking information to update. You can also check your order status on our Track Order page. If you haven't received tracking information within 3 business days of your shipping confirmation email, please contact our support team.

What if my order is delayed? Delivery estimates are not guaranteed. Occasional delays can occur due to factors such as severe weather, carrier disruptions, high-volume shopping periods, or incorrect shipping addresses. If your order is significantly delayed, contact our support team and we'll help look into the status of your shipment.

Returns & Refunds

What is your return policy? You may return eligible items within 14 days of delivery. To qualify, items must be unused, in original resalable condition, free from damage, in their original packaging, and accompanied by proof of purchase (order number or receipt).

Do you charge a restocking fee? No. We do not charge restocking fees on returns that meet our policy conditions.

Can I exchange an item instead of returning it? Yes. We offer exchanges for items received damaged, defective, or incorrect, as well as for size, color, or style variations of the same product, subject to availability. If your desired exchange item is unavailable, we'll offer a refund instead.

Payment

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Maestro for orders placed within the United States. We do not accept cash, checks, money orders, or bank transfers for online orders.

Is my payment information secure? All transactions are protected with SSL encryption, and payment processing is handled by PCI-DSS compliant payment processors. We do not store your full credit card details on our servers.

When is my payment charged? Your payment method is charged once your order is placed and payment is successfully processed at checkout. If a payment is declined, your order will not be confirmed and no charge will be made.

What currency are prices listed in? All prices on our store are listed in US Dollars (USD). Customers with cards issued in a different currency may be subject to conversion fees or exchange rate differences applied by their card issuer.

Support

How can I contact customer support? You can reach us by email at support@jesparhome.shop or by phone at +1 (551) 284-6799.

What information should I include when contacting support? To help us assist you quickly, please include your order number, the email address used for your order, and a brief description of your question or issue.

How long does support typically take to respond? We aim to respond to all inquiries within 1–2 business days.