Shipping policy

At Jespar Home, we are committed to delivering your home decor order safely, securely, and on time. Please review the details below to understand our order processing times, shipping rates, and delivery estimates.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Business days are Monday through Friday, excluding weekends and federal holidays.
• Orders placed before 4:00 PM EST on a business day will begin processing that same day.
• Orders placed after 4:00 PM EST, or on a weekend or holiday, will begin processing the next available business day.
• You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email once your order has been dispatched.

Please note: Processing time is separate from shipping (transit) time. Processing takes place before your order leaves our warehouse.

2. Shipping Rates

• We are pleased to offer free standard shipping on all orders, with no minimum purchase requirement.
• Shipping is currently available to addresses within the United States only. We do not offer international shipping at this time.

3. Delivery Estimates

Once your order has been processed and dispatched, standard shipping typically takes 7–10 business days to arrive.

Delivery estimates are calculated in business days from the date of order placement and do not include weekends or holidays. While we strive to meet these timeframes, actual delivery times may vary depending on your location and external factors outside our control (see Section 6: Delays and Exceptions).

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

• Please allow 24–48 hours for tracking information to update once you receive your confirmation email.
• If you have not received tracking information within 3 business days of your shipping confirmation email, please contact our support team.

5. Order Changes & Cancellations

We understand that plans can change. If you need to modify or cancel your order:

• Please contact us as soon as possible at support@jesparhome.com.
• We are able to accommodate changes or cancellations only if your order has not yet entered processing or been dispatched.
• Once an order has been processed and shipped, we are unable to modify or cancel it. In this case, please refer to our Return & Refund Policy for further assistance.

6. Delays and Exceptions

While we make every effort to ensure timely delivery, certain circumstances beyond our control may occasionally cause delays, including but not limited to:

• Severe weather conditions or natural disasters
• Carrier delays or disruptions
• Public holidays or high-volume shopping periods (e.g., major sales events, holiday seasons)
• Incomplete or incorrect shipping addresses provided at checkout

If your order is significantly delayed, our support team is happy to help you look into the status of your shipment.

7. Contact Information

If you have any questions or concerns regarding your order or this Shipping Policy, please reach out to our customer support team:

Email: support@jesparhome.shop
Phone: +1 (408) 290-9080
Address:   20 Haypress Rd Suite 313, Cranbury, NJ 08512, USA

We aim to respond to all inquiries within 1–2 business days.